Order processing systems

Order processing apps are a class of software that automatically and smoothly process the mass flow of orders ensuring satisfactory time and standard of completion. Such applications are mainly implemented in medium and large enterprises, with a fixed flow path. The software runs the process from start to finish, from order acceptance through to distribution and the management of  resources needed for completion, to  payment and delivery preparation. The process also usually includes workflow tracking, validation and aggregation of statistical data.
 

Our applications successfully cover the most complicated ecommerce patterns, with multiple parameters and positions configurable by the client whilst placing the order. Examples of this are restaurants, where the client can extensively modify items ordered, especially when ordering pizza - probably the most customizable of products.
Our order processing systems power the day-to day processes in companies such as AmRest - one of the leading fast food chain operators in Europe, and the leading logistic services provider - DHL.

Multichannel benefit and loyalty applications

While mass processing of orders is crucial for certain types of businesses, other emphasize the long-term, sustained relationship with a customer. For such companies we build and integrate customer service marketplaces, that help companies maintain  continual contact with the customer, constantly providing them a incentive to stay active and make use of different offers. Our applications provide customers with an integrated marketplace of offers and benefits, available through multiple channels - be they web, mobile or company brick-and-mortar stores.

Marketplaces are integrated with token or points based systems with gamification elements, that allows customers to collect virtual currency and exchange it for goods and services of their choice. The customers are also provided with  comprehensive and easily accessible user interfaces to check their account status, configure it and make use of the available functions. Examples of these complex systems we provide for clients are  Medicover Benefits - an outsourcing platform for employee benefit aggregation, Nationale Nederlanden - a retirement scheme management platform,  “Starbucks Rewards” and “Moja Pizza Hut”(“My Pizza Hut”) - multichannel loyalty schemes.

CRM and call center solutions

Once the order processing infrastructure is up and running, it instantly starts to produce a lot of customer care activities. Professional handling of these contacts is just as crucial for company success as the smooth processing of an initial order. A robust CRM application with call center capabilities is a crucial asset that allows the company to maintain a satisfactory level of customer relations. Our applications cover those processes under a single banner.

We provide complete CRM systems, that allow companies to gather customer data from different sources, classify and segregate them according to multiple criteria and cover numerous complex b2b and b2c processes as non-standard orders, requests, complaints and settlements. They are integrated with a set of advanced tools that help the employees provide a satisfactory level of customer contact as well as different possible conversation scenarios,and aggregation of CRM data  to improve customer knowledge.

Custom-tailored solutions

3e Software House software solutions are always tailored to your specific business and/or research goals and needs. We draft the product’s vision through a series of elaborate and standardised consulting workshops.

We take into account your business requirements and company culture. Then we build robust documentation to make  sure the project is well defined and predictable, allowing you to keep full control over it. (Read more about our analytical process).

Benefits of scale

As a provider of integrated solutions we are able to substantially streamline and facilitate your day-to-day business operations by merging and combining all the above mentioned types of functionalities into a robust, integrated environment. The concentration of multiple channels (e.g. Web, call center, mobile, and API) in a single system brings significant savings.

The savings are related to both infrastructure maintenance and order processing. Such an integration allows you to make use of the economics of scale by using one system for defining products, reducing the cost of order processing and opening multiple online channels (e.g. the partner networks) through API from the centralized module.

The highest quality, stability and security

Taking into account the profile of our clients quality and security needs is one of our main obsessions.  Our applications run for years without any unplanned downtime and pass multiple external audits. We begin the quality assurance process with the project’s business analysis.

That's when we plan future testing scenarios, subsequently the quality remains our priority throughout the coding, automatic testing and manual testing stages. We host your application in  highly secure data clusters, under the ever watchful eye of our team of maintenance specialists.